I still remember onboarding at Mandiant. Kevin Mandia's charismatic style and his pre-apology for cursing. What I remember most is his conviction when describing the inevitable, "It's not if, but when."

Mission accepted. 

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Fast forward almost 15 years, and it's still true. This is for those weary souls responding day in and day out, trudging through when, and our IT partners unexpectedly thrust into the chaos of when.